Your safety is important to us. That is why we make every effort to verify every member of the crew before he is assigned jobs.
Our verification process –
We collect basic data such as personal and family information
We collect basic identification and address proofs along with photos for our records
We collect finger print samples
Our background verification team physically travels and verifies residential address
In addition, we use a private and reputed detective agency to do both a background and a criminal records check to ensure the concerned person has no prior criminal record
Finally, we use our strongest deterrent – Information - Our background verification team has a one-on-one with each staff where he is clearly informed of the various safety precaution that we have taken and those that can generally be found in customers homes and apartment complexes such as CCTV cameras, security alarms etc and he is told that it is virtually impossible to get away with any wrongdoing.
However, this is never enough without your vigilance.
In the interest of your safety, we urge you to take these extra precautions-
Once an order is placed, our customer support team will confirm your order and the expected time of arrival of the crew. Kindly verify the same before permitting entry.
We will never send unsolicited crew / labourers to your house. Do not permit anyone to enter unless you have received communication from us regarding a visit.
Kindly inform us if there are women, children or elderly persons alone at home during the time scheduled for the job. We will advice on safety precautions accordingly.
Never leave infants, toddlers and young children unattended when the crew are at your house for the work.
Do not disclose personal information about yourself or members of your family to the crew
Please ensure cash, jewellery or valuables are not left in easily accessible areas while the crew are at home. Preferably ensure all cash and jewellery are kept under lock and key.
Delicate / Breakable and expensive items including (but not limited to) items such as Chandeliers, Glassware, Antiques, Paintings etc shall be cleaned or handled only upon request and MasterKey shall not be responsible or liable in any way for any damages / breakages that occur during any cleaning, painting or packing & moving work. We urge you to exercise your judgement in requesting which items need to be cleaned/packed/moved etc.
Please call us on 9444-365-444 for any issue regarding the work ordered. Our mission is to provide you a professional, safe, reliable and convenient experience in getting work done around your home.
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Supervisors and Staff with a great attitude. A Chartered Account. A Management Graduate. A few Engineers. Visionary Investors. One thing in common. An obsession – for insanely great customer service